TERMS AND CONDITIONS

General Terms and Conditions based on the Uniform Conditions for the Hotel and Catering Industry (UVH)

01. Applicability of the terms and conditions

These terms and conditions apply to all our offers, deliverables, performances and agreements and all other conditions maintained by the client shall therefore, either in their entirety or in part, never apply to the agreements referred to here. In cases where these conditions and/or the contract do not foresee, the latest version of the Uniform Conditions for the Hotel and Catering industry will be binding.

02. Realization of agreement

All our offers are free of obligation and can be withdrawn or changed, as long as we have not agreed upon acceptation by the client in writing. Alterations in the execution of an order is solely possible when it has been made known to us in writing and has been accepted by us in writing.

03. Cancelation conditions according to the UVH

In case an accepted offer, for whatever reason, in their entirety or in part is cancelled, the client is obligated to reimburse according to the cancelation conditions provided by the UVH.
• In case of cancellation more than 3 months before the commencement date, the customer is obliged to pay 10% of the reservation value.
• In case of cancellation more than 2 months before the commencement date, the customer is obliged to pay 15% of the reservation value
• In case of cancellation more than 1 months before the commencement date, the customer is obliged to pay 35% of the reservation value.
• In case of cancellation more than 14 days before the commencement date, the customer is obliged to pay 60% of the reservation value.
• In case of cancellation more than 7 days before the commencement date, the customer is obliged to pay 85% of the reservation value.
• In case of cancellation 7 days or less before the commencement date, the customer is obliged to pay 100% of the reservation value..

04. Payment

– Upon acceptance of the agreement, a minimum down payment of 85% of the total reservation value is required. The down payment has to be made at least 7 days prior to the commencement date.
– By means of down payment, the reserved date and the quotation become definite. The down payment will act as cancelation coverage in case of cancellation.

– The quotation is based on the information provided by the client, any changes in number of guests/items, possible diets, and/or already made agreements should be communicated at least 7 days prior to the commencement date and will be implemented in the final invoice when necessary.

05. Alterations

The final number of guests can be changed without any additional costs up to 10 days prior to the commencement date, provided that the change is no more than 10% of the already agreed upon number in the confirmed quotation. This number is determinant for the final invoice. When it appears afterwards that we have delivered for more guests than agreed upon, we will consider it as additional work and charge additional costs according to communicated prices.

06. Product changes

Since we are dependent on the supply of seasonal products, we retain the right to replace the products with an equivalent alternative when these products are not in stock or do not meet our quality standards.